End-to-end BPO services for customer support, admin tasks, and back office operations.
24/7 outsourcing for customer service,
data management, and virtual teams.
Skilled BPO teams that handle the busywork so your core team can focus on growth.
Group NB’s performance-driven BPO teams help businesses cut admin workload by up to 50%, reduce staffing costs by 40%, and improve turnaround time on routine tasks by 60%. From customer support and data entry to virtual admin and CRM management, our trained professionals work with precision—boosting productivity, ensuring accuracy, and freeing your in-house team to focus on what matters most.
Our team is ready to answer all your questions about outsourcing admin, support,
and back office tasks.
| Industry | Common BPO Roles | Benefits of Outsourcing with Group NB |
|---|---|---|
| Healthcare | Medical billing, appointment setting, patient intake, virtual admin | Reduce workload on clinical staff, improve patient communication, ensure compliance |
| Logistics & Warehousing | Customer support, order tracking, scheduling coordination, data entry | Streamline back-office tasks, improve shipment accuracy, lower operational overhead |
| Retail & E-Commerce | Live chat agents, returns processing, product data entry, inventory updates | 24/7 customer service, faster turnaround on orders and updates, scalable teams |
| Finance & Accounting | Bookkeeping, invoice processing, AR/AP support, reconciliation | Reduce processing time, ensure financial accuracy, cut in-house labor costs |
| Education & Training | Enrollment support, student services, virtual assistant, help desk | Improve response times, reduce administrative workload, support remote operations |
| Professional Services | Calendar management, CRM updates, email handling, executive assistance | Increase productivity, reduce admin burden on professionals, free up billable hours |
At Group NB, we deliver more than outsourced tasks — we deliver measurable impact. Our performance-based BPO teams handle everything from data entry, customer service, and CRM updates to email management, appointment setting, and virtual admin support with speed and accuracy.
We also provide specialized support for finance, HR, and e-commerce workflows, helping your business run lean, efficiently, and without distractions. Because we structure our teams around productivity — not just hours worked — you get focused, accountable professionals aligned with your KPIs.
With Group NB, you gain expert support, lower staffing costs, and streamlined operations — without the overhead.
From first click to final report, we’ve got your workflow covered.
What is BPO and how can it help my business?
Business Process Outsourcing (BPO) allows companies to delegate non-core tasks—such as customer service, admin, and back office operations—to skilled professionals outside their organization. This leads to reduced overhead, increased efficiency, and the ability to focus internal teams on core growth activities.
What roles or functions can be outsourced?
BPO covers a wide range of tasks across departments, including:
What industries benefit most from BPO?
BPO is widely used across industries such as:
Where are your BPO teams located?
Our teams operate out of global hubs including the Philippines and Morocco. We provide multilingual support in English, Tagalog, French, and Arabic, with staff trained to meet international quality and compliance standards. All operations are centrally managed to ensure consistency, clear communication, and performance tracking across all time zones.
Is outsourcing secure? Will my data be protected?
Yes. Data protection is a top priority. We follow strict international compliance standards such as GDPR, HIPAA, and ISO-based protocols. All systems are secured with encryption, access controls, and signed NDAs to protect your business and customer data at every level.
What makes Group NB different from other BPO providers?
Group NB delivers performance-based outsourcing, not just seat-filling. We offer:
Can your BPO teams work in my time zone?
Yes. We provide 24/7 coverage and can align team shifts with your local business hours — whether you’re in North America, Europe, the Middle East, or Asia-Pacific.
How do you ensure quality and accountability?
Each BPO team is supervised by a dedicated manager and measured against SLAs and KPIs. We provide regular performance reports, conduct QA audits, and use process optimization tools to ensure consistent delivery.
Do I have control over my BPO team’s tasks and tools?
Absolutely. You can define processes, tools, and communication protocols. We adapt to your systems (e.g., CRMs, helpdesks, calendars), or we can recommend best practices based on industry standards.
How quickly can we get started?
Most businesses can launch their first BPO team within 7 to 14 business days, depending on the scope of work. We handle recruitment, onboarding, and training to ensure a smooth, fast transition.
